Tuesday, September 13, 2022

10:00am   Raymond Lim/Jim McNeal Memorial Golf Tournament
Anaheim Hills Golf Course
Breakfast & lunch provided
Separate registration required
12:00pm - 4:00pm       Registration Open
12:00pm - 4:00pm   Exhibitor Set Up
6:00pm - 8:00pm   Opening Reception - RISE Rooftop at the Westin Anaheim
Separate registration required.


Wednesday, September 14, 2022

6:30am - 7:30am      Exhibitor Set Up
7:30am - 5:00pm   Registration Open
CAA Marketplace Open
7:30am - 8:15am   Continental Breakfast
8:15am - 10:00am    GENERAL SESSION: 

Welcome & Keynote Address: Turn the Ship Around! Creating Leaders at Every Level(TM)
L. David Marquet, Keynote Speaker and Best Selling Author

10:05am - 10:55am   EXECUTIVE SESSION:



Billing Survival Strategies for Medicare Managed Care
Maggie Adams - EMS Financial Services, Inc.
Reports indicate that Medicare Advantage membership and Medicaid managed care continue to grow. It was announced in April that over 46% of Medicare beneficiaries are enrolled in commercial plans. Their unique documentation and billing requirements frustrate providers from how to submit claims successfully to what to do to navigate denials and appeals. This session will discuss the how-to’s of required documentation, good billing processes, and follow-up for these important payers to protect compliance and revenue.


Public Relations in EMS: Enhancing and Protecting Your Brand
Sonya Severo - Riggs Ambulance
Diana Moreno - Communications LAB
What kind of impression do your community, your partners, and your employees have of your organization?  In this presentation we will talk about the importance of PR and how having a foundational approach will help you effectively communicate, engage, and build relationships with your audience to develop a positive public perception.  We will also give you some tips to strengthen your PR approach by developing content for social media platforms that are at the forefront of today’s methods for sharing information. 

 10:55am - 11:15am    Break in the CAA Marketplace
 11:15am - 12:10apm   GENERAL SESSION:

A Gathering of Legals
Speakers TBD
Description TBD

 12:10pm - 1:25pm    Luncheon
1:30pm - 2:20pm  

Employee Bonus Payments
Amber Healy - Atkinson, Andelson, Loya, Ruud & Romo
Summary TBD


Five Things ERISA Payors Don't Want You To Know
Ed Norwood, ERN - The National Council of Reimbursement Advocacy
We are in a war. A war to preserve patient access to care. A war to advocate for medical appropriate healthcare for patients. So if you are having difficulty getting government claims paid, more than likely you are fighting with the wrong weapons. In this session, participants will learn how to challenge staff tactics and unnecessary requests for information inconsistent with the Summary Plan Description (SPD); How to challenge medical necessity denials; How to fight ERISA plans who fail to respond timely to authorization requests; Laws that give you the right to appeal as an authorized representative of the patient; Federal timeframes for ERISA emergency reimbursement and appeals and MORE! 


EMS Transformation Update - What's Promising? What's Threatening?
Matt Zavadsky - MedStar Mobile Healthcare
The role of EMS continues to dramatically evolve. Agencies and practitioners are implementing new services that enhance the value EMS bring to patients, payers, hospitals, home care and hospice agencies. This session will provide an overview of the programs implemented over the past year and the ways they are generating value to their key stakeholders. Learning Objectives: Understand the ways the role of EMS continues to evolve; Learn 5 new programs that have been implemented over the past year; Understand the ways value is being determined for these new programs; Learn how to partner with others to change the environment to facilitate transformation.

2:20pm - 2:45pm   Break in the CAA Marketplace
2:45pm - 3:55pm  


 4:00pm - 5:30pm  

Wine and Whine - A Discussion of Current Billing Challenges Over Wine
Maggie Adams - EMS Financial Services, Inc.
Donna Hankins - American Ambulance
Melissa Harris - Ambuserve, Inc.
Asbel Montes - Solutions Group Consulting

Ed Norwood, ERN - The National Council of Reimbursement Advocacy
Doug Wolfberg, Esq. - Page, Wolfberg & Wirth

EMS employers are not immune to the outbreak of wage and hour and PAGA claims plaguing California businesses.  Healthcare is one of the largest and fastest-growing industries in the country, placing a bullseye on employers in this sector.  Attendees will be provided with an analysis of wage and hour issues impacting ambulance companies, best practices to avoid these types of claims, and strategies for defending them.  Attendees will also have the opportunity to ask questions of our panelists so come prepared with your questions and we’ll provide the wine! 

5:30pm - 7:00pm   President's Reception


Thursday, September 15, 2022

8:00am - 4:00pm   Registration open
8:00am - 8:30am   Continental Breakfast
8:00am - 2:40pm   CAA Marketplace Open
8:30am - 9:45am  

Summary TBD

9:45am - 10:15am       Break in the CAA Marketplace
10:15am - 11:05am  

Bad Bosses
Matthew R. Streger, Esq. - Keavney & Streger, LLC
Have you ever had that boss that you just could not stand? Maybe they were a micromanager, or a blame thrower, or they were threatened by you. How do you handle working for someone who makes you work, or your life, difficult? Let’s examine some of the common types of bad bosses, why the behavior is bad, what you should do with the boss, and how to identify if actually you are the bad boss and how to handle that!


What is your data telling you?
Asbel Montes, Solutions Group Consulting
Discover the power of using your data to reveal changing reimbursement trends. 


Summary TBD

11:10am - 12:15pm  

Summary TBD

12:15pm - 1:15pm   Lunch and CAASE Awards
1:20pm - 2:10pm  

Wellness - A Conversation That Matters
Mike Taigman - FirstWatch
Mike Taigman hosts a monthly webinar series, a Conversation That Matters (CTM), in which expert panelists are combined with the audience to discuss a topic and jointly create a solution. For this session, Mike will run his CTM to a live audience assisted by his usual co-host, our own Rob Lawrence. In the current era of EMS delivery, hardship and adversity have been ever present. Mike will use his decades of experience to highlight issues and discuss positive directions of travel.  


California Balance Billing
Donna Hankins - American Ambulance
Join Payer Issues Chairperson Donna Hankins to review the current (and forecast the future) state and federal regulations in place related to “commercial balance billing,” defined as commercial insurance underpayments that result in balance billing the patient for an amount over the stated copay and deductible provided to the patient by the insurance.  Included are tools to help identify underpayments and actionable steps to help providers obtain reimbursement when a commercial insurance underpays a claim.


Deployment Dilema - Is it time to ditch single tier, all ALS EMS Deployment?
Matt Zavadsky - MedStar Mobile Healthcare
Many EMS systems response ALS ambulances to every 9-1-1 emergency.  The basis for this system design has been both clinical and financial.  But, are all ALS systems actually harming patients, while making it more difficult to meet rising call volume demands with a shrinking workforce?  This dynamic, and at times controversial session will explore the pros and cons of ditching an all ALS single tier EMS system response model. Learning Objectives: Understand the historical reasons for an all ALS deployment model; Learn the current research on the impact of ALS on patient outcomes; Learn examples of highly respected EMS systems that use a tiered deployment model; Learn ways to implement change in your system.

2:10pm - 2:40pm  

Break in the CAA Marketplace / Vendor Raffle

2:45pm - 4:00pm  

Summary TBD

4:00pm - 4:30pm  

Closing Remarks & CAAPAC Raffle


Friday, September 16, 2022

8:00am       CAAPAC Committee Meeting
8:30am   Education Committee Meeting
9:00am   Media & Public Relations Committee
 9:30am   Membership Development & Services Committee Meeting (Cancelled)
10:00am   Human Resources Collaborative Meeting
10:30am   Operations Committee
11:00am   Payer Issues Committee
11:30am   Legislative & Agency Relations Committee
12:00pm   Board of Directors Meeting Meeting