SCHEDULE OF EVENTS (SUBJECT TO CHANGE)

Tuesday, August 31, 2021

12:00pm - 4:00pm       Registration Open
     
11:00am - 5:00pm   Golf Tournament (Edgewood Golf Course)
Staggered start, lunch provided. Separate registration required.
     
12:00pm - 4:00pm   Exhibitor Set Up
     
6:00pm - 8:00pm   Opening Reception (Hard Rock Hotel, Alpine Patio)
Separate registration required.

 

Wednesday, September 1, 2021

6:30am - 7:30am      Exhibitor Set Up
     
7:30am - 5:00pm   Registration Open
CAA Marketplace Open
     
7:30am - 8:15am   Continental Breakfast
     
8:00am - 10:00am    GENERAL SESSION: 

Welcome & Keynote Address: StandOut Influence: How To Get People On Board
The Power of Consensus and Negotiation to Increase Buy-In
Connie Podesta, Hall of Fame Keynote Speaker
Zoom calls. Web cams. Conference lines. How do you create consensus in a world that is constantly changing? Connie’s keynote gives you a crash course in psychology and human behavior to give you the tools necessary to help teams work more cohesively and creatively for better bottom-line results! Bottom line: Getting the job done the right way hinges on your ability to “sell” yourself and your ideas in such a trusting and positive way that people will CHOOSE to: Follow your lead. Cooperate with you. Learn from you. Buy from you. Partner with you. And…support you so you can make things happen! With a rare blend of laugh-out-loud humor, uncanny insight into human nature and killer persuasive strategies, Human Relations expert Connie Podesta will take you right inside the minds of the people you need to influence and impress. You will learn how to negotiate differences, influence behaviors, change attitudes, overcome objections, and close the deal so you can create an amazing network of PEOPLE who have one common goal: to willingly help you GET THE JOB DONE NOW!

     
10:05am - 10:55am   EXECUTIVE SESSION:

Medicare 2022: What EMS Leaders Need to Know About What’s on the Horizon
Doug Wolfberg, Esq., Page, Wolfberg & Wirth
CAA Medicare Consultant Doug Wolfberg will present an executive-level, up-to-the-minute update on what’s happening in the world of Medicare payment policy. Doug will cover the latest on issues including Treatment in Place (TIP), ET3, audit activity and more. This session will also address the coming Ambulance Cost Data Collection program – and why this is an executive-level imperative and not just a “billing office” challenge.

     
    REIMBURSEMENT SESSION:

PCCP ERISA: Mastering Appeal Dispute and Prompt Payment Laws - Part 1
Ed Norwood, ERN - The National Council of Reimbursement Advocacy
There is an urban legend that ERISA stands for the “Employee Retirement Income Security Act of 1974,” but is that really true? After all, we’re talking about health coverage here, not “retirement income;” And experts say that under existing federal law, there’s nothing that gives employees “security” on their health coverage. To help healthcare providers advocate for patients under the ERISA and Patient Protection and Affordable Care Act, ERN/The National Council of Reimbursement Advocacy has organized a comprehensive professional claims compliance federal accelerated program that takes registrants into a 2 hour session on cases and laws that prohibits ERISA Plans from engaging in unfair payment patters and claim settlement practices.

     
    OPERATIONS/STARS SESSION:

Wilderness Medicine – Case Study – A Story of Survival
Danielle Campagne, MD, UCSF Fresno
How would you fare if left alone in the wilderness? Human behavior and how we respond to catastrophes is so variable. In this talk, you will hear an in-depth case discussion about an intense search and rescue mission that occurred inside the Sierra National Forest. You will get to hear both sides of the rescue – from the SAR team perspective and the victim.

     
 10:55am - 11:15am    Break in the CAA Marketplace
     
 11:15am - 12:10apm   GENERAL SESSION:

‘Riders on the Storm’ - Surviving hyper turbulent times in EMS
Matt Zavadsky, MedStar Mobile Healthcare
The unthinkable has happened! After decades of economic prosperity, rising call volumes and revenue, and healthcare growth, the world changed–overnight. Call volumes are down, sales taxes have tanked, and thousands of EMS and public safety jobs are on the line. Major national EMS associations are actually collaborating on major initiatives. How have some EMS agencies leveraged new EMS roles and value to gain economic stability and maintain relevance in their community? This session will highlight major national trends in EMS delivery, and walk participants through steps they can take to be good partners to their community leaders and enhance their value to the community.

     
 12:10pm - 1:25pm    Luncheon
     
1:30pm - 2:20pm  

EXECUTIVE SESSION:
Legislative Advocacy
Amy Brown, Arc Strategies
The CAA’s Legislative Advocate, Amy Brown from Arc Strategies, will discuss recent legislative activity affecting ambulance services. Amy will also provide some tips on grassroots lobbying and helpful hints that you can use to build relationships with your Senators and Assembly Members.

     
   

REIMBURSEMENT SESSION:
PCCP ERISA: Mastering Appeal Dispute and Prompt Payment Laws - Part 2
Ed Norwood, ERN - The National Council of Reimbursement Advocacy
There is an urban legend that ERISA stands for the “Employee Retirement Income Security Act of 1974,” but is that really true? After all, we’re talking about health coverage here, not “retirement income;” And experts say that under existing federal law, there’s nothing that gives employees “security” on their health coverage. To help healthcare providers advocate for patients under the ERISA and Patient Protection and Affordable Care Act, ERN/The National Council of Reimbursement Advocacy has organized a comprehensive professional claims compliance federal accelerated program that takes registrants into a 2 hour session on cases and laws that prohibits ERISA Plans from engaging in unfair payment patters and claim settlement practices.

     
   

OPERATIONS/STARS SESSION:
Leadership Lessons From The Beatles: Five Lessons for EMS Leaders From the Fab Four
Doug Wolfberg, Esq., Page, Wolfberg & Wirth
What do EMS leadership and The Beatles have in common? Come to this fun, interactive multimedia session and find out! The Beatles were big business – and are still a billion-dollar enterprise more than 50 years after the band broke up. This session will present five valuable lessons from The Beatles that will inspire both current and aspiring EMS leaders. And by the way, the presenter, Doug Wolfberg isn’t just an EMS lawyer and CAA Medicare Consultant – he’s also the author of a forthcoming and fascinating book about The Beatles, so come and hear his take on the five lessons that EMS leaders can learn from the Fab Four!

     
2:20pm - 2:45pm   Break in the CAA Marketplace
     
2:45pm - 3:35pm  

EXECUTIVE SESSION:
TBD

     
   

REIMBURSEMENT SESSION:
Wine and Whine - A Discussion of Current Billing Challenges Over Wine
Donna Hankins, American Ambulance
Asbel Montes, Acadian Ambulance Service
Ed Norwood, ERN - The National Council of Reimbursement Advocacy
Doug Wolfberg, Esq., Page, Wolfberg & Wirth
Let’s end Reimbursement Day 1 on a high note. Join our reimbursement specialists for wine, cheese and a discussion of the hot topics in California ambulance reimbursement. Don’t miss this opportunity to talk about the billing issues with other billing office staff. We will bring the wine and cheese, you bring the questions for our expert panelists.

     
   

OPERATIONS/STARS SESSION:
Preventing Compassion Fatigue and Burnout
G. Jay Westbrook, M.S., R.N., Compassionate Journey
Compassion Fatigue is a dysfunctional state manifested by apathy, withdrawal, mistake-making and exhaustion, and created by ongoing exposure to suffering and trauma. Although Compassion Fatigue may be confused with burnout, it is distinct by cause & effect, and ultimately more dangerous & costly. This session will distinguish Compassion Fatigue from Burnout, address ways to reduce Compassion Fatigue, in general and specifically in our CAA members, and increase the safety & integrity of our services for both responders & patients.

     
3:40pm - 4:30pm   GENERAL SESSION:

CAASE Awards Presentations From Finalists
The CAASE awards program provides California ambulance operators the opportunity to be recognized for excellence, resourcefulness, and ground-breaking ideas. Attend this session to hear presentations from the CAASE awards finalists.

     
4:30pm - 5:30pm   Break in the CAA Marketplace
     
5:30pm - 7:00pm   President's Reception and Stars of Life Awards

 

Thursday, September 2, 2021

8:00am - 4:00pm   Registration open
     
8:00am - 8:30am   Continental Breakfast
     
8:30am - 9:45am  

GENERAL SESSION:
COVID-19 Lessons Learned - Partnerships/Alternate Service Models
Moderated by Rob Lawrence, California Ambulance Association
Shawn Baird, President, American Ambulance Association
Todd Valeri, President, California Ambulance Association
Matt Zavadsky, Immediate Past President, NAEMT
The last 18 months have provided many challenges and hardships for EMS providers both across the country and state. Join national and state EMS leaders as they discuss what has worked and what needs further work to keep our profession both afloat and solvent. CAA Executive Director Rob Lawrence will lead the panel through the pandemic, the problems and the paramedicine.

     
9:45am - 10:15am       Break in the CAA Marketplace
     
10:15am - 11:05am  

EXECUTIVE SESSION:
Difficult Conversations about Uncomfortable Topics
Scott Moore, Moore EMS Consulting
Coaching and mentoring employees can be one of the more rewarding and challenging aspects of supervising or managing others.  These issues are compounded when the reason for the interaction involves a difficult or embarrassing employee issue.  Because these issues are sensitive in nature, many supervisors or managers chose to postpone or avoid the topic altogether, causing the problem to persist and undermine the team’s performance.  Difficult issues include employee hygiene, inappropriate clothing, political or religious workplace discussions, and personality issues are among some of the more challenging employee conversations to tackle. This session is intended to provide attendees with practical tips about how to approach these challenging supervisory discussions.  We will discuss steps that every supervisor can take long before these issues arise, the implications for putting off the difficult conversation, and strategic considerations regarding the time and place of the employee meeting to give it the best chance of being successful. Attendees will participate in a facilitated discussion and witness interactive demonstrations of how these discussions can go very well or very poorly.

     
   

REIMBURSEMENT SESSION:
A Federal Update: The Intersection of Ambulance, Congress and Policy
Asbel Montes, Solutions Group Consulting
This session will provide attendees with updates from the ground ambulance cost data collection process, ground and air ambulance surprise billing initiatives to other legislative agendas surrounding other alternative payment methods. The impacts of the COVID-19 Public Health Emergency has provided a pathway for many alternative payment models and this session will discuss how the Telehealth, Treatment in Place and Hospital Without Walls waivers may impact future reimbursement.

     
   

OPERATIONS SESSION:
PIO Class
Rob Lawrence, California Ambulance Association
Alexa Jobson, REMSA
Both Alexa and Rob have many years’ experience of managing both media and communications for organizations they have operated in and will provide an overview of methods to keep your agency in the public eye and maintain a great public image.

     
11:10am - 12:15pm  

GENERAL SESSION:
A Rapid Review of Literature That Matters
Jeff Jarvis, MD, MS, EMT-P, FACEP, FAEMS, Chief Medical Officer, Flightbridge ED
Our clinical practice is (or should be) driven by the evidence. The evidence comes not from cracker jack boxes as often suspected but from medical literature. Dr. Jeff Jarvis reviews the papers most applicable to EMS practice on the EMS Lighthouse Project Podcast. For this talk, he will share the most relevant reviews from last year and do so in a fashion that doesn’t induce drooling (he’s been to journal clubs and knows what you’re afraid of, don’t worry). Topics include the use of TXA for head injuries time to epinephrine in the PARAMEDIC-2 cardiac arrest trial, the use of Red Lights and Sirens and more.

     
12:15pm - 1:15pm   Lunch and CAASE Awards
     
1:20pm - 2:10pm  

EXECUTIVE SESSION:
Strike Team Planning, Response, Contracting & Reimbursement
James Pierson, Medic Ambulance Service
Others TBD

     
   

REIMBURSEMENT SESSION:
Insurance Update
Donna Hankins, American Ambulance
Doug Wolfberg, Esq., Page, Wolfberg & Wirth
Join Payer Issues Chairperson Donna Hankins and special guest CAA Medicare Consultant Doug Wolfberg for the Annual Insurance Update. This session will touch on the major payers and reimbursement items in California, highlight the challenges in reimbursement, and provide some ideas to reduce follow up and increase reimbursement. Doug will provide some insight on Medicare issues to watch in 2022 in the billing office.

     
   

OPERATIONS SESSION:
Clinical Performance Measures That Matter
Jeff Jarvis, MD, MS, EMT-P, FACEP, FAEMS, Chief Medical Officer, Flightbridge ED
We have all grown up in an EMS industry that uses response times as the sole metric for quality service. Dr. Jarvis will argue that there are other metrics that are just as, if not more, important indicators of quality. Using blinded data from a large national ePCR vendor, he will describe the performance measures defined by the National EMS Quality Alliance and give benchmark data on how a performance on these measures varies among over 900 EMS agencies. Come see how our profession measures up to these measures that matter.

     
2:10pm - 2:40pm  

Break in the CAA Marketplace / Vendor Raffle

     
2:45pm - 4:00pm  

GENERAL SESSION:
California Ambulance Industry: 2021 and Beyond
Todd Valeri, American Ambulance
James Pierson, Medic Ambulance Service
Others TBD

     
4:00pm - 4:30pm  

Closing Remarks & CAAPAC Raffle

 

Friday, September 3, 2021

8:00am       CAAPAC Committee Meeting
     
8:30am   Education Committee Meeting
     
9:00am   Membership Development & Services Committee Meeting
     
9:30am   Human Resources Collaborative Meeting
     
10:30am   IFT Committee Meeting
     
11:30   Legislative & Agency Relations Committee Meeting
     
12:30pm   Board of Directors Meeting Meeting